The primary goal of Northwest Distributors, LLC is customer satisfaction. However, we understand that on rare occasions a return may be requested. Please contact us either by email at firstname.lastname@example.org or call us at 971-217-6277 (maps) prior to returning any product for a return authorization.
To return an item, please review the following general policy guidelines as follows:
- Return authorization is mandatory before returning product to our warehouse.
- Returns must be made within (10) days of shipment receipt and by prior approval; no exceptions.
- If your order is damaged during delivery by any carrier (UPS, USPS, FedEx or Trucking Co, etc) they are responsible. Examine all goods upon receipt for possible shipping damage and report any such damage to the carrier immediately. Keep all of the packaging from the damaged shipment as the carrier may need it in the claims process.
- Returned items must be unopened, in new unused condition and accompanied by all original paperwork.